Shipping to The Bahamas: FAQ
Everything you need to know about shopping the USA and shipping home with Mr. Ship It.
- What is Mr. Ship It?
- Mr. Ship It is a licensed Bahamian courier, freight forwarder and package forwarder. You get a free US shipping address, shop any US online store, and we fly your packages in, clear customs, and deliver them to a location near you in The Bahamas.
- How do I get my free US shipping address?
- Sign up for a free account in a few minutes. You'll instantly receive a personal US address at our Miami Lakes, Florida warehouse to use at checkout on any US store.
- How much does shipping cost?
- Freight is a flat $8.99 for packages up to 5 lb, then $1.89 per pound up to 30 lb, the lowest rate among the major competitors, with no brokerage or air cargo fees. Your total also includes customs duty, VAT, and package protection. Use our shipping calculator for an exact estimate before you buy.
- How long does delivery take?
- We run frequent flights from Florida. Once your package arrives at your US address, it is typically ready in Nassau within 5 business days, and in the Family Islands within 6 to 8 business days, depending on mailboat schedules.
- Where can I pick up my packages?
- At any of our six stores: four in Nassau (Mackey Street, Carmichael Road, SandyPort and Joe Farrington Road), plus Mt. Thompson in Exuma and Lower Bogue in Eleuthera. Your packages are received at our warehouse in Miami Lakes, Florida.
- Do you handle customs clearance?
- Yes. We clear your packages through Bahamian customs for you. Just upload your invoice so we can process duties and VAT accurately. Search the Bahamas duty rates.
- How do I pay my bill?
- Online in your account as soon as your packages are ready, by Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay or crypto, or in store. Every bill you pay online earns cashback in Shipping Bucks.
- How do I track my packages?
- Log in to your account and open Track My Packages to see the status of every package - at your US address, in transit, ready for pickup, or collected.
- Is the US address really free?
- Yes. There is no signup fee, no monthly fee and no card needed to create your account. You only pay when you ship something, and the shipping calculator shows the full cost before you buy.
- What are Shipping Bucks?
- Cashback. Every bill you pay online earns Shipping Bucks (SB$), and SB$ 100 is worth $1 off a future bill. Once you have SB$ 500 they come off automatically at checkout. We are the only courier or freight forwarder in The Bahamas that pays you back.
- Do you ship to the Family Islands?
- Yes. We are the only major courier with our own stores in Exuma and Eleuthera, and we can get packages to the other islands from Nassau. Call 603-5555 and we will tell you the best option for yours.
- Which pickup location should I choose?
- The store you can get to most easily: Mackey Street, Carmichael Road, SandyPort or Joe Farrington Road in Nassau, Mt. Thompson in Exuma or Lower Bogue in Eleuthera. You pick it when you sign up, and you can change it any time in My Account. Your US shipping address is the same whichever store you choose. See every location with hours.
- How does Mr. Ship It know a package is mine?
- By your suite number. Your US address includes a suite number that is your Mr. Ship It account number, so put your name and the full address, suite included, on every order. When the package reaches our Miami Lakes warehouse we match it to your account and you see it in Track My Packages.
- Why won't the sign-up form let me create an account?
- The form shows what needs fixing in red. The usual causes are a phone number that isn't 10 digits (for example 2425551234), no island or pickup location chosen, or a missing date of birth; business accounts also need the company name and VAT TIN. If it says you already have an account, use Forgot password on the login page to get back in. Still stuck? Call 603-5555 and we'll set it up with you. Try signing up again.
- Can I get updates by text or WhatsApp?
- Yes. When you sign up, or later in My Account, you can choose to get account and package updates by SMS and WhatsApp. To ask us a question, call our Nassau call center on 603-5555, email hello@mrshipit.com or use the contact form.
- How much will my package cost in total?
- Two parts: our freight (a flat $8.99 up to 5 lb, then $1.89 per pound up to 30 lb, plus package protection) and the customs charges set by Bahamas Customs: duty on the item, a 1% processing fee ($10 minimum), any environmental levy, and VAT of 10% on the landed cost. The shipping calculator adds it all up for your item before you buy. Open the shipping calculator.